Almost 60% of B2B companies use chatbots on their online platforms compared to only around 40% of B2C companies.Facebook alone has more than 300 000 active chatbots on its Messenger platform.1.4 billion people worldwide are using messaging applications and are willing to engage with chatbots.Below are some interesting facts about the usage and engagement of chatbots. The banking industry will be almost 90% automated within the next couple of years.Ĭhatbot usage is on the rise and more and more consumers have noticed chat icons pop up in the lower right hand corner of a website.More than 60% of companies in a recent study believe that chatbot technology will enable them to provide a more customized experience when it comes to their customers.Over 40% of chatbot technologies are used for sales purposes.Research shows that chatbots could save companies an estimated 2.5 billion hours.It is estimated that this number will continue to increase steadily. Almost 50% of the chatbot market is used by large companies.This is a huge jump from the $2.8 billion in the year 2019. $142 billion is the estimated consumer spend through chatbot services by the year 2024.It is estimated that over 70% of retailers will have chatbot applications within the next two years. The retail industry will benefit the most from chatbot technology in the future.Research shows that companies can reduce customer service costs by up to 30% when using chatbots.55% of businesses that participated in research, reported higher quality leads by making use of chatbot applications.
¼ of companies in the travel and hospitality industry make use of chatbots for general enquiries or online bookings.It is estimated that the chatbot market revenue will have risen to just over $450 million by the year 2027.41% of the chatbot market share belongs to North America, where the largest number of chatbot startups are situated.As the technology improves, chatbots will start to replace traditional customer service agents in the future. Several industries believe that chatbots are here to stay. Many say that their experiences have been positively affected. Almost 60% of customers believe that their outlook on customer service has been changed by using chatbots.Over 80% of consumers indicated that they would rate their chatbot experiences as from neutral to positive.23% of people reported that they prefer human to human interactions when it comes to complicated issues such as payment disputes or complaints.Over 80% of surveyed consumers say that brand preference depends on whether their queries are handled instantly.Research has shown that 64% of consumers feel that the number one feature of a chatbot service is the 24/7 assistance it provides.40% of internet users do not have a preference between a chatbot or human customer service experience, as long as their needs are met.Almost 70% of consumers feel that chatbot responses are faster and more instant than human service agents.
0 kommentar(er)
